Legal notice
Last updated: 14 November 2026
Who runs this shop
smartpetroom.co.uk and the Smart Pet Room shop are run by:
STRANOVAMEDIA LTD
20 Wenlock Road
London N1 7GU
United Kingdom
Smart Pet Room is a trading name of STRANOVAMEDIA LTD.
Company details
Legal form: Private limited company, registered in England and Wales
Company number: 16968122
Register: Companies House (England and Wales)
Registered office: 20 Wenlock Road, London N1 7GU, United Kingdom
Director: Mouad Izegnane
VAT
STRANOVAMEDIA LTD is not registered for VAT. We do not charge VAT and have no VAT number.
Contact
Email: team@stranovamedia.com
Before you send anything back, please email us so that we can confirm the return address and your order number. Our returns page explains how returns work.
Terms and complaints
Orders are subject to our terms and conditions. If you have a complaint, email us at team@stranovamedia.com. Section 11 of the terms explains how we handle complaints.
Images
Product photos come from our supplier. The images on our home page, category pages and guides are put together from these supplier photos.
Independence
Smart Pet Room is an independent shop. We are not connected with any government body, animal welfare charity or pet product brand. Where we refer to the Highway Code or to guidance from animal welfare organisations, we do so only to give accurate information. We are not vets: for questions about your pet's health, please ask your vet.