Delivery

Where we deliver

We deliver to addresses in England, Scotland and Wales. We cannot deliver to Northern Ireland, the Channel Islands, the Isle of Man, BFPO addresses or outside the United Kingdom.

Delivery is free

Delivery is free on every order. The price you see on the product page includes delivery, and the payment page shows the total before you pay.

Where your order comes from

Your order is sent from our supplier's warehouse in China by tracked parcel. It travels with tracked international parcel services such as YunExpress or CJPacket, with final delivery by a UK carrier.

We email you the tracking details when your order leaves the warehouse. If you order several items, they may arrive in separate parcels.

Delivery times

Delivery normally takes 7 to 12 working days after we confirm your order by email. Working days are Monday to Friday, except bank holidays. If a product page shows a different delivery time, the time on the product page applies to that product.

If no delivery time has been agreed, we deliver within 30 days after the contract is made at the latest. If we are going to be late, we tell you by email. Our terms and conditions explain your rights if a delivery is late.

Customs charges and import VAT

Because your order comes from outside the UK, the order total decides whether anything is due on delivery:

• Orders with a total of £135 or less: there are no customs charges and no import VAT for you to pay. The amount you pay at checkout is all you pay.
• Orders with a total of over £135: UK import VAT and a carrier handling fee may be charged when the parcel is delivered. The carrier asks you for these charges before it hands over the parcel. They are not part of our price and we do not collect them at checkout.

If your basket comes to more than £135 and you would like to know more before you order, email us at team@stranovamedia.com.

When your order arrives

Please check your parcel when it arrives. If the packaging is badly damaged, you can refuse the delivery or note the damage with the driver.

If an item arrives damaged, faulty or is not what you ordered, email us at team@stranovamedia.com with your order number and photos. We then arrange a replacement or a refund, and you do not pay anything for it. You do not need to send anything back until we have replied.

The goods remain at our risk until they are delivered to you or to a person you have named to receive them. Your legal rights for damaged or faulty goods are explained on our returns page.